At 711jll, we believe that gaming should always be fun — never a source of stress, financial strain, or personal harm. Our responsible gaming program gives every Filipino player the tools, information, and support they need to keep their gaming experience healthy and enjoyable.
You must be 21 years or older to register and play on 711jll.
Gaming at 711jll is meant to be a form of entertainment — like watching a PBA game or going out with friends on a Friday night in Makati. It should add to your life, not take away from it. That is why 711jll has built a comprehensive responsible gaming framework that covers age verification, spending controls, self-assessment tools, and self-exclusion options. Whether you are a casual player from Cebu or a regular member in Manila, these tools are available to you at any time, completely free of charge.
We also work in alignment with PAGCOR's responsible gaming guidelines to ensure that the 711jll platform meets the standards expected of a licensed online gaming operator serving Filipino players. If you ever feel that your gaming habits are becoming a concern, we encourage you to use the tools below or reach out to our support team immediately.
Set a daily, weekly, or monthly deposit cap on your 711jll account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Set a session duration reminder so 711jll notifies you when you have been playing for a set amount of time. It is easy to lose track of time when you are in the middle of a bingo room or a slot session — this tool keeps you aware without interrupting your game.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in to your 711jll account or place any bets. The period cannot be shortened once activated.
If you feel you need a longer break, 711jll offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from 711jll.
Set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have set, 711jll will automatically prevent further wagering until the period resets. This is one of the most effective tools for keeping your gaming within budget.
Enable periodic reality check pop-ups that display your session duration and net win/loss position at intervals you choose. These brief prompts help you make informed decisions about whether to continue playing or take a break.
All responsible gaming tools on 711jll are accessible directly from your account dashboard. You do not need to contact support to set deposit limits, session reminders, or cooling-off periods — you can do it yourself in under a minute. For self-exclusion requests, our support team is available 24/7 to assist you.
Remember: activating these tools is a sign of strength, not weakness. Thousands of 711jll members across the Philippines use them every day to keep their gaming fun and sustainable.
Access your account via the 711jll Login page. Make sure you are using your registered email and password. If you have forgotten your credentials, use the account recovery option on the login page.
Click on your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. This is where all your personal preferences and responsible gaming tools are managed.
Inside Account Settings, navigate to the "Responsible Gaming" tab. You will see all available tools listed clearly — deposit limits, loss limits, session reminders, cooling-off, and self-exclusion.
Choose the tool you want to activate, enter your preferred values or duration, and confirm. Changes that restrict your activity (lowering limits, activating cooling-off) take effect immediately. Increases require a 24-hour review period.
For self-exclusion requests, you can either use the self-service option in Account Settings or contact our 24/7 live chat support team. Self-exclusion is processed immediately and cannot be reversed during the chosen exclusion period.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, which is why it is important to recognize the early warning signs. If you identify with any of the behaviors listed here, we strongly encourage you to use 711jll's responsible gaming tools or seek professional support.
Chasing losses: Continuing to gamble in an attempt to win back money you have already lost, often leading to larger and larger bets.
Gambling beyond your means: Spending money on gambling that was intended for rent, bills, groceries, or other essential expenses.
Inability to stop: Feeling unable to stop gambling even when you want to, or feeling restless and irritable when you try to cut back.
Hiding your gambling: Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Neglecting responsibilities: Missing work, school, or family obligations because of gambling, or losing interest in hobbies and activities you used to enjoy.
Borrowing to gamble: Taking out loans, borrowing from friends or family, or selling personal belongings to fund gambling activity.
Emotional dependence: Using gambling as a way to escape stress, anxiety, depression, or personal problems rather than as a form of entertainment.
Preoccupation with gambling: Spending a significant amount of time thinking about gambling — planning your next session, reliving past wins, or calculating how to get more funds to play.
Ask yourself these questions honestly. If you answer "Yes" to two or more, consider using 711jll's responsible gaming tools or speaking with a professional.
If you answered "Yes" or "Sometimes" to two or more questions above, we encourage you to activate a cooling-off period or self-exclusion on your 711jll account, and to consider reaching out to a professional counselor. You are not alone — help is available.
Cap how much you deposit in a single day
Set a rolling 7-day deposit ceiling
Control your total monthly gaming budget
Stop play automatically when losses hit your threshold
Under Philippine law and PAGCOR regulations, online casino gaming is restricted to individuals who are 21 years of age or older. 711jll enforces this requirement strictly through a mandatory KYC (Know Your Customer) verification process that every new member must complete before making their first deposit or placing any bets.
During KYC verification, you will be required to submit a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID — along with a selfie photograph. Accounts that cannot be verified as belonging to a person aged 21 or older will be suspended immediately and any funds returned.
If you are a parent or guardian and believe a minor has accessed the 711jll platform, please contact our support team immediately via live chat. We take underage gambling extremely seriously and will act on all reports without delay.
All 711jll members must verify their age before playing. Accepted IDs include:
Gaming at 711jll is best enjoyed as entertainment. Set your limits, play within your budget, and use our responsible gaming tools whenever you need them. Ready to play? Create your account today — 21+ only.
21+ only. Gambling is addictive. Know when to stop. Terms and conditions apply.