Frequently Asked
Questions

KYC stands for Know Your Customer. It is a mandatory identity verification process required by PAGCOR regulations and Philippine anti-money laundering laws. 711jll requires all members to complete KYC before making their first deposit. You will need to submit:

• A clear photo of a valid government-issued ID (passport, driver's license, PhilSys ID, SSS/UMID, or voter's ID)
• A selfie photograph holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months), if requested

KYC verification is typically completed within 24 hours on business days. This process also confirms that you meet the 21+ age requirement for gaming on the 711jll platform.

No. 711jll strictly enforces a one-account-per-person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of the 711jll Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the account recovery option on the 711jll Login page rather than creating a new account.

You can update most account details — such as your phone number, address, and communication preferences — directly from the Account Settings section after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through the 711jll support team via live chat. This is to prevent fraudulent account modifications and to maintain compliance with PAGCOR regulations.

711jll supports the following payment methods for Filipino players:

• E-wallets: GCash and PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card: Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (PHP / ₱). 711jll does not accept credit card deposits in compliance with Philippine regulations.

GCash and PayMaya deposits are processed instantly in most cases. Once you confirm the transaction on your e-wallet app, the funds should appear in your 711jll account balance within a few seconds to a maximum of 5 minutes. If your deposit has not reflected after 10 minutes, please contact 711jll live chat support with your transaction reference number and our team will resolve it promptly.

Withdrawal processing times at 711jll vary by method:

• GCash / PayMaya: Typically within 1–3 hours after approval
• Bank transfer: 1–3 business days depending on your bank
• Debit card: 3–5 business days

All withdrawals go through a security review before processing. Make sure your KYC verification is complete and that the withdrawal account matches the name on your 711jll account to avoid delays.

Yes. The minimum deposit at 711jll is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. Maximum single-transaction deposit limits vary by payment method and account verification level. Members who have completed full KYC verification enjoy higher deposit limits. You can also set your own personal deposit limits through the Responsible Gaming tools in your account settings.

711jll offers a welcome bonus for new members on their first deposit. The bonus amount and percentage are displayed on the promotions section of the platform at the time of registration. To qualify, you must complete KYC verification and make a qualifying first deposit. Welcome bonuses are subject to wagering requirements — please review the full bonus terms in the Terms & Conditions page before claiming.

A wagering requirement (also called a playthrough requirement) means you need to bet the bonus amount a certain number of times before you can withdraw the bonus winnings as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes, you can forfeit an active bonus through your Account Settings under the "Bonuses" section. Be aware that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirement. Your real-money balance will remain unaffected. If you are unsure whether to forfeit a bonus, contact 711jll live chat support for guidance before making a decision.

711jll offers a wide variety of games for Filipino players, including:

• Online slots: 200+ titles including Fortune Gems and other popular slot games
• Bingo: Multiple bingo rooms including West Hunter Bingo with different ticket prices and prize pools
• Live dealer games: Baccarat, blackjack, roulette, and more streamed in real time
• Table games: Classic casino table games with various betting limits

New games are added regularly. Check the 711jll Casino page for the latest additions.

Yes. The 711jll platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet without needing to download a separate app. For the best experience, use an updated version of Chrome, Safari, or Firefox on your mobile device and ensure you have a stable internet connection.

Yes. All games on 711jll use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. The RNG systems used by 711jll's game providers are independently tested and certified by recognized gaming testing laboratories. Live dealer games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency.

711jll uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ two-factor authentication (2FA), fraud detection systems, and regular security audits to maintain the integrity of the platform. For full details on how your data is collected, stored, and used, please review the 711jll Privacy Policy.

If you suspect that someone has accessed your 711jll account without your permission, take these steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication if not already active
• Contact 711jll live chat support to report the incident and request a temporary account freeze
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and respond within 24 hours. Never share your password or OTP with anyone — 711jll staff will never ask for your password.

The minimum age to register and play on 711jll is 21 years old, in accordance with Philippine law and PAGCOR regulations. Age verification is mandatory for all members and is conducted during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are a parent or guardian concerned about underage access, please contact our support team immediately.

You can request self-exclusion at any time through the Responsible Gaming section in your Account Settings, or by contacting our 24/7 live chat support team. Self-exclusion options include periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account will be suspended immediately and you will not receive any marketing communications from 711jll during the exclusion period. Self-exclusion cannot be reversed before the chosen period ends. For more information, visit the Responsible Gaming page.

Yes. 711jll provides several limit-setting tools accessible from your Account Settings under the Responsible Gaming tab:

• Deposit limits: Daily, weekly, or monthly caps on how much you can deposit
• Loss limits: Automatic stop when your net losses reach a threshold you set
• Session time reminders: Notifications after a set duration of play
• Cooling-off periods: Temporary account suspension of 24 hours, 7 days, or 30 days

Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour review period. "Gambling is addictive. Know when to stop."

If you are having trouble logging in to 711jll, try the following steps:

• Double-check that you are entering the correct email address and password (passwords are case-sensitive)
• Use the "Forgot Password" option on the 711jll Login page to reset your password via email
• Clear your browser cache and cookies, then try again
• Try a different browser or device
• Disable any VPN or proxy service you may be using

If none of these steps resolve the issue, contact 711jll live chat support with your registered email address and our team will assist you.

711jll's platform is designed to handle disconnections gracefully. If a game disconnects mid-round, the system will automatically complete the round based on the game's outcome at the time of disconnection, and the result will be recorded in your transaction history. If you believe a disconnection resulted in an incorrect outcome or a missing balance, contact our support team with the game name, approximate time, and bet amount — we will investigate and resolve it within 24 hours.